rAIse LabsSee the product
Legal

Privacy Policy

Effective April 19, 2026 · Draft pending legal review

rAIse Labs (“we,” “us”) builds Shopify apps. This policy covers the data we collect on raiselabs.app and through AI Ready — Agent SEO Optimizer. This is an initial public draft pending final legal review; substantive changes will be announced before they take effect.

1. Who we are

rAIse Labs is a solo founder-operated software company based in Cincinnati, Ohio, USA. Contact: hello@raiselabs.app.

2. What we collect

We aim to collect the minimum data needed to deliver the service.

  • Marketing site visitors. If you submit the waitlist form, we store your email address and (optionally) your Shopify store domain and the referral source. We log the request’s IP and user-agent to prevent abuse. We do not use third-party advertising cookies.
  • AI Ready merchants. When you install the AI Ready Shopify app we receive, via Shopify’s APIs, your shop’s product catalog content (titles, descriptions, tags, metafields, images), shop settings needed for optimization, and the shop contact email. We also store audit scores, optimization history, and scheduled-job metadata we create ourselves.
  • Storefront referrer events. AI Ready’s web pixel, running via Shopify’s Customer Events API on stores that install the app, records visit events classified by AI assistant source (ChatGPT, Perplexity, Gemini, Copilot, Claude, You.com, Phind). We record the referrer, the page reached, and a timestamp. We do not record personally identifying shopper data through this pixel.
  • Billing. AI Ready billing runs entirely through Shopify Billing. We do not see, store, or process credit card numbers or bank details. We receive the plan selection, trial status, and charge status from Shopify.

3. How we use it

  • To run audits and produce AI rewrites on the merchant’s catalog.
  • To render the merchant’s dashboard, prompt tracker, and referrer analytics.
  • To send transactional email about the app (install, billing, product updates).
  • To keep the service secure and debug problems.
  • To improve the product in aggregate — never by re-using one merchant’s content to benefit another.

We do not use your catalog data or customer events to train third-party AI models. We do not sell your data.

4. Sub-processors

We use a small number of well-known providers to operate the service. We review them for security posture and data handling before we ship them, and we list them here for transparency:

  • Shopify — platform of record for the app, billing, and web pixel delivery.
  • Vercel — hosts the web application and the marketing site.
  • Neon — PostgreSQL database hosting for app data and the marketing waitlist.
  • OpenAI — we call OpenAI APIs to generate the rewrites for products you explicitly choose to optimize. We send only the catalog fields needed for that rewrite; we do not include shopper PII. OpenAI’s API data is not used to train their models (per their API terms as of the effective date above).
  • Assistant probe APIs — when the Prompt Tracker is enabled, we query ChatGPT (OpenAI) and Perplexity on a schedule for your prompts.

5. Data retention

  • Waitlist emails: kept until you ask us to delete them or unsubscribe.
  • AI Ready merchant data: kept for as long as the app is installed. If you uninstall, we delete per Shopify’s required GDPR webhook schedule (generally within 30 days) except where we are legally required to retain it.
  • Referrer events: rolled up into aggregates after 28 days; raw rows pruned on a rolling window.

6. Your rights

If you are in the EU, UK, or California, you have rights to access, correct, export, or delete your personal data. Merchants: uninstall AI Ready to trigger deletion, or email us. Waitlist subscribers: email us and we’ll delete your record the same business day.

Email hello@raiselabs.app for any privacy request.

7. Security

Data is encrypted in transit (TLS) and at rest (via our database provider’s disk encryption). Access to production systems is limited to the founder on hardware-key-enforced accounts. We do not store Shopify access tokens in source code and we rotate secrets on a schedule.

8. Cookies & tracking on this site

The marketing sites at raiselabs.app and agentseo.raiselabs.app use only first-party analytics (no Google Analytics, no ad networks). Functional cookies are used where required (e.g., remembering whether you’ve dismissed a banner). We do not use cross-site tracking.

9. Changes

We’ll post material changes to this page and update the effective date. If the change is significant for existing merchants, we’ll email them directly.

10. Contact

Data controller: rAIse Labs, Cincinnati, OH, USA. hello@raiselabs.app.